Identify support chat transcript complexity
using AI
Below is a free classifier to identify support chat transcript complexity. Just input your text, and our AI will predict the complexity level of your support chat transcript - in just seconds.
Contact us for API access
Or, use Nyckel to build highly-accurate custom classifiers in just minutes. No PhD required.
Get started
import nyckel
credentials = nyckel.Credentials("YOUR_CLIENT_ID", "YOUR_CLIENT_SECRET")
nyckel.invoke("support-chat-transcript-complexity", "your_text_here", credentials)
fetch('https://www.nyckel.com/v1/functions/support-chat-transcript-complexity/invoke', {
method: 'POST',
headers: {
'Authorization': 'Bearer ' + 'YOUR_BEARER_TOKEN',
'Content-Type': 'application/json',
},
body: JSON.stringify(
{"data": "your_text_here"}
)
})
.then(response => response.json())
.then(data => console.log(data));
curl -X POST \
-H "Content-Type: application/json" \
-H "Authorization: Bearer YOUR_BEARER_TOKEN" \
-d '{"data": "your_text_here"}' \
https://www.nyckel.com/v1/functions/support-chat-transcript-complexity/invoke
How this classifier works
To start, input the text that you'd like analyzed. Our AI tool will then predict the complexity level of your support chat transcript.
This pretrained text model uses a Nyckel-created dataset and has 11 labels, including Advanced, Basic, Challenging, Complex, Difficult, Easy, Intermediate, Moderate, Simple and Sophisticated.
We'll also show a confidence score (the higher the number, the more confident the AI model is around the complexity level of your support chat transcript).
Whether you're just curious or building support chat transcript complexity detection into your application, we hope our classifier proves helpful.
Recommended Classifiers
Need to identify support chat transcript complexity at scale?
Get API or Zapier access to this classifier for free. It's perfect for:
- Customer Support Efficiency: By utilizing a 'support chat transcript complexity' identifier, companies can streamline their customer support processes. The function can categorize chat interactions based on complexity, allowing support agents to handle simpler queries more efficiently while prioritizing complex cases that require specialized attention.
- Personalized Training Programs: Organizations can analyze the complexity of support chat transcripts to identify knowledge gaps among support agents. This information can be used to develop tailored training programs, enhancing agent performance and ensuring they are better equipped to handle challenging customer interactions.
- Quality Assurance Monitoring: The identifier can assist in quality assurance by evaluating the complexity of chats and determining if the responses provided by agents were sufficient. This helps management ensure that complex queries are resolved with high-quality answers and can lead to improved customer satisfaction.
- Resource Allocation: Businesses can leverage complexity data to optimize resource allocation within customer support teams. By identifying trends in complex inquiries, companies can ensure that high-demand periods are adequately staffed with skilled agents to improve response times and resolutions.
- Customer Insights and Profiling: Analyzing the complexity of support chats can yield valuable insights into customer behavior and product usage. This information allows businesses to better understand their customers' needs and preferences, leading to more effective marketing and product development strategies.
- Performance Benchmarking: By measuring the complexity levels of support transcripts, companies can create benchmarks for agent performance. This data-driven approach provides a clear framework for evaluating individual agent effectiveness in handling various complexity levels, promoting continuous improvement.
- Predictive Analytics for Support Trends: The function can enable companies to implement predictive analytics to forecast future support trends based on the complexity of past interactions. By understanding patterns in inquiry complexity, organizations can proactively enhance their support strategies and resources to meet evolving customer needs.