Identify if text message requires escalation
using AI
Below is a free classifier to identify if text message requires escalation. Just input your text, and our AI will predict if the text message requires escalation - in just seconds.
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Or, use Nyckel to build highly-accurate custom classifiers in just minutes. No PhD required.
Get started
import nyckel
credentials = nyckel.Credentials("YOUR_CLIENT_ID", "YOUR_CLIENT_SECRET")
nyckel.invoke("if-text-message-requires-escalation", "your_text_here", credentials)
fetch('https://www.nyckel.com/v1/functions/if-text-message-requires-escalation/invoke', {
method: 'POST',
headers: {
'Authorization': 'Bearer ' + 'YOUR_BEARER_TOKEN',
'Content-Type': 'application/json',
},
body: JSON.stringify(
{"data": "your_text_here"}
)
})
.then(response => response.json())
.then(data => console.log(data));
curl -X POST \
-H "Content-Type: application/json" \
-H "Authorization: Bearer YOUR_BEARER_TOKEN" \
-d '{"data": "your_text_here"}' \
https://www.nyckel.com/v1/functions/if-text-message-requires-escalation/invoke
How this classifier works
To start, input the text that you'd like analyzed. Our AI tool will then predict if the text message requires escalation.
This pretrained text model uses a Nyckel-created dataset and has 2 labels, including Needs Escalation and Standard.
We'll also show a confidence score (the higher the number, the more confident the AI model is around if the text message requires escalation).
Whether you're just curious or building if text message requires escalation detection into your application, we hope our classifier proves helpful.
Recommended Classifiers
Need to identify if text message requires escalation at scale?
Get API or Zapier access to this classifier for free. It's perfect for:
- Customer Support Triage: This use case involves automatically identifying customer messages that require escalation to higher-level support. By categorizing urgent or complex inquiries, support teams can prioritize and address critical issues more efficiently, improving customer satisfaction.
- Incident Response in IT: In the IT sector, this function can help identify messages about potential security incidents or system outages that need immediate attention. Quick identification ensures that the right teams can be mobilized swiftly to mitigate risks or restore services.
- Complaint Management: Organizations can utilize this text classification to detect customer complaints that are severe enough to warrant escalation to management. By flagging these messages, businesses can ensure that they are handled with care and follow appropriate protocols to maintain customer trust.
- Healthcare Alert System: In healthcare, this function can classify messages from patients or staff that indicate critical health concerns or emergencies. By allowing these messages to be routed to healthcare professionals faster, patient safety and response times can be greatly enhanced.
- Legal Compliance Monitoring: Businesses can implement this solution to monitor communications related to compliance issues or legal risks that require further scrutiny. By escalating these messages, the organization can take timely action to avoid potential legal ramifications.
- Sales Opportunity Escalation: Sales teams can benefit from this classification to identify potential high-value leads or complex negotiations that need to be escalated to senior sales executives. This ensures that promising opportunities are not missed and receive the attention they deserve.
- Social Media Crisis Management: Organizations using social media can apply this function to recognize customer or public relations crises appearing in text messages or comments. Timely identification allows for rapid response and management strategies to mitigate negative publicity and protect brand reputation.