Identify if email requires escalation
using AI
Below is a free classifier to identify if email requires escalation. Just input your text, and our AI will predict if the email requires escalation - in just seconds.
Contact us for API access
Or, use Nyckel to build highly-accurate custom classifiers in just minutes. No PhD required.
Get started
import nyckel
credentials = nyckel.Credentials("YOUR_CLIENT_ID", "YOUR_CLIENT_SECRET")
nyckel.invoke("if-email-requires-escalation", "your_text_here", credentials)
fetch('https://www.nyckel.com/v1/functions/if-email-requires-escalation/invoke', {
method: 'POST',
headers: {
'Authorization': 'Bearer ' + 'YOUR_BEARER_TOKEN',
'Content-Type': 'application/json',
},
body: JSON.stringify(
{"data": "your_text_here"}
)
})
.then(response => response.json())
.then(data => console.log(data));
curl -X POST \
-H "Content-Type: application/json" \
-H "Authorization: Bearer YOUR_BEARER_TOKEN" \
-d '{"data": "your_text_here"}' \
https://www.nyckel.com/v1/functions/if-email-requires-escalation/invoke
How this classifier works
To start, input the text that you'd like analyzed. Our AI tool will then predict if the email requires escalation.
This pretrained text model uses a Nyckel-created dataset and has 2 labels, including Needs Escalation and Standard.
We'll also show a confidence score (the higher the number, the more confident the AI model is around if the email requires escalation).
Whether you're just curious or building if email requires escalation detection into your application, we hope our classifier proves helpful.
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Need to identify if email requires escalation at scale?
Get API or Zapier access to this classifier for free. It's perfect for:
- Customer Support Triage: Implement the identifier to automatically classify incoming support emails based on urgency and complexity. Emails flagged for escalation can be routed to senior support agents, ensuring timely resolution of critical customer issues.
- Compliance Monitoring: Use the classification function to identify emails that may require escalation due to regulatory compliance concerns. This allows compliance teams to address potential issues proactively and minimize legal risks swiftly.
- Incident Response Coordination: Integrate the identifier to assess emails related to security incidents or data breaches. Escalated emails can trigger immediate response protocols, enabling rapid coordination among IT and security teams.
- Sales Lead Prioritization: Apply the function to categorize sales inquiries based on their potential value or urgency. Escalated inquiries can be fast-tracked to the sales team, increasing the chances of closing critical deals.
- Internal Communication Efficiency: Use the classification to streamline internal emails regarding project updates or departmental requests. Emails that require higher-level management intervention can be escalated, improving overall decision-making efficiency.
- Service Level Agreement (SLA) Management: Implement the identifier to monitor service requests against predefined SLAs. Emails identified for escalation can indicate potential SLA breaches, allowing teams to take preventive measures promptly.
- Feedback and Improvement Loop: Utilize the classification function to collect and prioritize customer feedback emails. Escalated feedback can be directed to product development teams for immediate evaluation, fostering continuous improvement in products and services.