Identify customer service interaction quality
using AI
Below is a free classifier to identify customer service interaction quality. Just input your text, and our AI will predict the quality of the customer service interaction. - in just seconds.
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Get started
import nyckel
credentials = nyckel.Credentials("YOUR_CLIENT_ID", "YOUR_CLIENT_SECRET")
nyckel.invoke("customer-service-interaction-quality", "your_text_here", credentials)
fetch('https://www.nyckel.com/v1/functions/customer-service-interaction-quality/invoke', {
method: 'POST',
headers: {
'Authorization': 'Bearer ' + 'YOUR_BEARER_TOKEN',
'Content-Type': 'application/json',
},
body: JSON.stringify(
{"data": "your_text_here"}
)
})
.then(response => response.json())
.then(data => console.log(data));
curl -X POST \
-H "Content-Type: application/json" \
-H "Authorization: Bearer YOUR_BEARER_TOKEN" \
-d '{"data": "your_text_here"}' \
https://www.nyckel.com/v1/functions/customer-service-interaction-quality/invoke
How this classifier works
To start, input the text that you'd like analyzed. Our AI tool will then predict the quality of the customer service interaction..
This pretrained text model uses a Nyckel-created dataset and has 14 labels, including Acceptable, Adequate, Disappointing, Excellent, Exceptional, Fair, Good, Neutral, Poor and Satisfactory.
We'll also show a confidence score (the higher the number, the more confident the AI model is around the quality of the customer service interaction.).
Whether you're just curious or building customer service interaction quality detection into your application, we hope our classifier proves helpful.
Recommended Classifiers
Need to identify customer service interaction quality at scale?
Get API or Zapier access to this classifier for free. It's perfect for:
- Quality Assurance for Customer Support: This use case focuses on identifying customer service interactions that fail to meet quality standards. By analyzing recorded conversations or chat transcripts, the system can flag low-quality interactions for further review, ensuring that representatives adhere to company guidelines and enhance the overall service quality.
- Training and Development Insights: Leveraging false text classification can help identify common pitfalls in customer service interactions. This analysis allows management to tailor training programs for staff, addressing specific weaknesses and improving representatives' skills for better customer engagement.
- Customer Satisfaction Prediction: By assessing the quality of interactions in real-time, this function can predict customer satisfaction levels post-interaction. Businesses can take proactive measures to follow up with dissatisfied customers to resolve issues before they escalate.
- Automated Feedback Loop: The system can automate the collection of feedback by identifying interactions that exhibit low quality. This feedback can then be integrated into improvement strategies for service processes, leading to a more agile response to customer needs.
- Performance Benchmarking: Organizations can use this identifier to evaluate and benchmark the performance of customer service teams or individual agents. By tracking the quality of interactions over time, management can identify high performers and areas needing improvement.
- Regulatory Compliance Monitoring: In industries subject to strict regulations, this classification function can help ensure that customer service interactions comply with necessary standards. By flagging potentially problematic conversations, companies can mitigate compliance risks and maintain industry standards.
- Enhanced Customer Journey Mapping: By analyzing identified low-quality service interactions, businesses can better understand pain points within the customer journey. This insight enables organizations to improve processes, ultimately leading to a smoother and more satisfactory customer experience.