Identify customer feedback type
using AI
Below is a free classifier to identify customer feedback type. Just input your text, and our AI will predict what type of customer feedback it is - in just seconds.
Contact us for API access
Or, use Nyckel to build highly-accurate custom classifiers in just minutes. No PhD required.
Get started
import nyckel
credentials = nyckel.Credentials("YOUR_CLIENT_ID", "YOUR_CLIENT_SECRET")
nyckel.invoke("customer-feedback-type", "your_text_here", credentials)
fetch('https://www.nyckel.com/v1/functions/customer-feedback-type/invoke', {
method: 'POST',
headers: {
'Authorization': 'Bearer ' + 'YOUR_BEARER_TOKEN',
'Content-Type': 'application/json',
},
body: JSON.stringify(
{"data": "your_text_here"}
)
})
.then(response => response.json())
.then(data => console.log(data));
curl -X POST \
-H "Content-Type: application/json" \
-H "Authorization: Bearer YOUR_BEARER_TOKEN" \
-d '{"data": "your_text_here"}' \
https://www.nyckel.com/v1/functions/customer-feedback-type/invoke
How this classifier works
To start, input the text that you'd like analyzed. Our AI tool will then predict what type of customer feedback it is.
This pretrained text model uses a Nyckel-created dataset and has 10 labels, including Complaint, Compliment, Critique, Inquiry, Praise, Question, Request, Review, Suggestion and Testimony.
We'll also show a confidence score (the higher the number, the more confident the AI model is around what type of customer feedback it is).
Whether you're just curious or building customer feedback type detection into your application, we hope our classifier proves helpful.
Recommended Classifiers
Need to identify customer feedback type at scale?
Get API or Zapier access to this classifier for free. It's perfect for:
- Customer Sentiment Analysis: This function can be used to categorize customer feedback into types such as complaints, suggestions, or compliments. By understanding the sentiment behind customer interactions, businesses can tailor their response strategies and enhance customer satisfaction.
- Product Improvement Insights: Companies can leverage the classification of customer feedback to identify common issues or requests related to their products or services. By systematically analyzing this feedback, businesses can prioritize product enhancements based on customer needs.
- Marketing Strategy Refinement: By classifying feedback, marketing teams can better understand customer perceptions and preferences. This can guide the development of targeted marketing campaigns that resonate with the identified customer sentiments and feedback types.
- Customer Support Optimization: Utilizing the feedback type identifier helps customer support teams assess the nature of incoming queries. This allows for quicker routing of complex issues to specialized teams, thus improving response times and overall service quality.
- Proactive Issue Resolution: By categorizing customer feedback, businesses can identify recurring problems before they escalate. This proactive approach enables organizations to address issues in a systematic manner, leading to improved customer loyalty and brand reputation.
- Competitive Benchmarking: Analyzing the types of feedback from different customer segments can provide insights into how a company’s offerings compare to competitors. This information can be invaluable for businesses looking to improve their market position based on consumer perception.
- Employee Training and Development: The insights gained from classified customer feedback can be used to inform training programs for customer-facing employees. By understanding common queries and complaints, businesses can enhance employee preparedness and improve the overall customer experience.